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ClawCab – Cancellation & Refund Policy

At ClawCab, we strive to provide transparent and flexible booking experiences for all our outstation and tourism journeys. Because long-distance travel requires dedicated vehicle preparation and driver scheduling, our cancellation and refund rules are structured as follows:

1

Cancellation Charges & Timelines

Cancellation More Than 24 Hours Before Scheduled Pickup

  • Refund: 100% of the booking amount will be refunded.
  • Deductions: Only payment gateway/convenience charges and applicable non-recoverable taxes will be deducted.

Cancellation Within 24 Hours of Scheduled Pickup

  • Deductions: The advance payment amount (which equals 25% of the total estimated fare displayed at the time of booking) will be forfeited as a cancellation fee, along with payment gateway/convenience charges and applicable taxes.
  • Refund: Any amount paid over and above the 25% advance will be refunded to the customer.
2

Operational Clauses & Special Conditions

  • Driver / Cab on Arrival (No-Show by Customer): If the vehicle has already reported to the scheduled pickup location and the customer cancels or fails to board within 45 minutes of the scheduled pickup time without prior notice, the ride will be marked as a No-Show. In the case of a No-Show, the advance amount (25% of the total fare) will be completely non-refundable. Any dead-mileage costs incurred by the driver to reach the pickup point may also be charged.
  • Cancellation by ClawCab: In rare circumstances where ClawCab must cancel a trip due to vehicle breakdown, driver unavailability, or operational issues, and an equivalent alternative vehicle cannot be arranged, a 100% full refund (including convenience fees and taxes) will be issued immediately.
  • Trip Cut-Short / Mid-Way Return: If a customer cuts an outstation trip short or terminates the journey before completing the planned itinerary, refunds will not be calculated on a pro-rata basis. The minimum daily running kilometers or the agreed package rate for that segment will remain payable to compensate for the driver's return journey.
  • Force Majeure / Natural Events: In the event of unannounced road closures, landslides, severe weather warnings, strikes, or administrative curfews that prevent the journey from commencing, cancellations will be handled on a fair-settlement basis. Customers can either reschedule the booking at no additional penalty or receive a refund minus third-party gateway charges.
3

Postponing (Rescheduling) a Trip

You can postpone a trip to a new date and time from your ClawCab dashboard up to 12 hours before the scheduled pickup. Postponing is not available within 12 hours of the scheduled pickup; in that case, please contact customer support. When a trip is postponed, no refund is initiated: the amount you have already paid stays with the booking and is carried forward to the new date. The fare remains as originally booked. If you postpone within 24 hours of pickup and later cancel, the within-24-hour charges apply; otherwise charges are based on the new pickup date and time.

4

Refund Processing & Mode of Payment

  • Mode of Refund: When you cancel online, you will be asked for a UPI ID or bank account (account holder name, account number and IFSC) to receive your refund. Eligible refunds are credited to the UPI ID or bank account you provide. Where we are able to, we may instead refund directly to the original payment source used during booking.
  • Processing Time: Once approved, refunds are processed within 24 to 48 hours. Depending on your bank's settlement cycle, the funds will reflect in your account within 5 to 7 business days.
  • How to Cancel: Cancellations must be initiated via the official ClawCab booking portal (your dashboard) or by contacting customer support with your Booking ID. Timestamped customer communications will serve as official proof of cancellation time.